Pick the right Voice AI Agent
A 2-page brief for CX leaders deciding between platforms.
A guide by GoZupees
Pick the right Voice AI Agent
Voice AI demos make every vendor look great. The questions that decide whether it'll actually work in your contact centre rarely come up on the sales call.
This brief is the shortlist of those questions — the eight things to check before you sign, and the three traps that keep CX teams stuck in pilot mode for a year.
Built to print and bring to your next vendor meeting.
What's inside
- The 8 questions that tell a real voice agent apart from a scripted bot
- What 'human-like latency' actually means — and the number to ask for
- Three handoff-quality tests you can run on any demo in 60 seconds
- The pilot structure that proves ROI in 60 days, not 12 months
- Pricing models compared — per-minute, per-call, per-resolution
- The 3 traps that keep teams stuck in permanent pilot mode
Written by
Sandeep Bansal
Founder, GoZupees
Sandeep has shipped voice AI agents for contact centres across insurance, retail, and B2B services. He writes about what works (and what doesn't) when you try to put one in production.
47%
Avg call containment in pilots
<800ms
Target voice-agent latency
8 wks
From signed-off pilot to ROI
"We binned three vendors after reading this. The shortlist of questions is exactly what our procurement team needed."
"Short, opinionated, and accurate. I sent it to my whole team — and to two of the vendors we were evaluating, as homework."