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Insights, guides, and news about AI-powered customer support, voice agents, and contact center intelligence.
How to Evaluate AI Voice Agents: A Practical Buyer's Framework
A practical framework for evaluating AI voice agents — the dimensions buyers should test, the demos they should ignore, and the metrics that mislead.
We Let AI Run a Mid-Market ISP's NOC for 90 Days. Here's What Broke.
An honest field report from running AI agents inside a mid-market ISP's network operations centre. The wins were real. So were the failures — and the failures are the part nobody publishes.
The £340K AI Bill With Nothing To Show For It
A mid-market company spent £340K a year on AI subscriptions and owned none of it. Here's what the audit found, and the CapEx alternative they're building instead.
OpenClaw for Small Businesses: What It Is and Where It Fits
OpenClaw is the fastest-growing AI agent project on GitHub. Here is what it actually does, how small business owners use it, and the risks worth knowing.
Why AI Voice Agents Are Finally Production-Ready For UK Insurance FNOL
UK motor and property FNOL is the exact workload AI voice has been waiting for. Here's what changed in 2026, where it breaks, and how to deploy without tanking CSAT.
We Replaced 2,000 Daily Calls With AI. Nobody Lost Their Job.
A London law firm routed 2,000 phone calls a day through AI voice agents. No one was made redundant — because the humans were doing the wrong work.
AI Voice Agents for ISPs: The Complete Guide to Deploying Conversational AI in Telecom Support
Everything an ISP CTO or operations director needs to know about AI voice agents — how they work, what they integrate with, what containment rates are realistic, what they cost, and how to deploy without ripping out your existing infrastructure.
Aashi Garg 
The HELIX Manifesto: Why AI-Native Development Is a Discipline, Not a Feature
Most companies use AI to write code faster. We use AI as the second strand of DNA in every system we build. Here's the methodology — open, documented, and free to use — that lets a 3-person team outbuild organisations of 50.
Aashi Garg The Death of the SaaS Model: Why the Next Decade Belongs to Owned AI Infrastructure
SaaS made sense when software required vendor-managed infrastructure. AI changes the equation. Compute costs are falling. Deployment complexity is decreasing. Data sovereignty requirements are increasing. The logical endpoint is owned AI infrastructure, not rented SaaS.
Aashi Garg 
Why ISP Support Doesn't Scale: The Structural Problem Nobody Talks About
Subscriber growth is linear. Support cost growth is not. Here's why every ISP hits a wall at 10K, 50K, and 100K subscribers — and the only model that breaks the pattern.
Aashi Garg 
The Real Cost of Running a Contact Centre in 2026: A Line-by-Line Decomposition
Everyone quotes £4–£8 per call. Nobody shows the actual maths. Here's every line item, from salary to software to the attrition cycle that bleeds you dry — and what the number looks like when AI handles 70% of the volume.
Aashi Garg The Missed Call Crisis in UK Law Firms: How Much Revenue Are Solicitors Losing to Voicemail?
A 3-partner practice misses an average of 6 calls per day. 80% of those callers never leave a voicemail. At £2,500–£10,000 per instruction, the annual revenue leak is six figures — and nobody is measuring it.
Aashi Garg Showing 1–12 of 39 articles