We Let AI Run a Mid-Market ISP's NOC for 90 Days. Here's What Broke.
An honest field report from running AI agents inside a mid-market ISP's network operations centre. The wins were real. So were the failures — and the failures are the part nobody publishes.
The £340K AI Bill With Nothing To Show For It
A mid-market company spent £340K a year on AI subscriptions and owned none of it. Here's what the audit found, and the CapEx alternative they're building instead.
OpenClaw for Small Businesses: What It Is and Where It Fits
OpenClaw is the fastest-growing AI agent project on GitHub. Here is what it actually does, how small business owners use it, and the risks worth knowing.
Why AI Voice Agents Are Finally Production-Ready For UK Insurance FNOL
UK motor and property FNOL is the exact workload AI voice has been waiting for. Here's what changed in 2026, where it breaks, and how to deploy without tanking CSAT.
We Replaced 2,000 Daily Calls With AI. Nobody Lost Their Job.
A London law firm routed 2,000 phone calls a day through AI voice agents. No one was made redundant — because the humans were doing the wrong work.
The Missed Call Crisis in UK Law Firms: How Much Revenue Are Solicitors Losing to Voicemail?
A 3-partner practice misses an average of 6 calls per day. 80% of those callers never leave a voicemail. At £2,500–£10,000 per instruction, the annual revenue leak is six figures — and nobody is measuring it.
Aashi Garg 
Six shifts every support org will face in 2026
GZP Reality Check 2026 Changes that will define cost-to-serve, customer effort, and retention in the AI-first era. Most companies in 2026 will add AI. Fewer will rebuild the service operating model...
The New Support Workforce Is Hybrid
GZP Contact Center Strategy As automation absorbs volume, support becomes an outcomes function — handling complexity, emotion, and cross-team coordination. Everyone in support has a “why.” For some...