Latest news, product announcements, partnership updates, and company milestones from GoZupees.
VerSense COACH module — real-time knowledge surfacing, sentiment detection, suggested retention language, and automatic call summarisation.
Failed payment classification, personalised outreach, intelligent retry timing — service preserved without suspension.
Cross-references call sentiment, incident history, signal degradation, and payment behaviour to flag churn risk and trigger proactive retention.
WebRTC and SIP-based bi-directional translation for international NOC teams and multilingual customer support.
Compares provisioning logs against billing records; identifies services active but not billed, cancelled accounts still provisioned, and SLA discrepancies.
Joint pursuit of Tier-1 financial services and telecommunications accounts; GoZupees as AI engine, SI as prime contractor.
Industry-specific agent with registration lookup, warranty verification, service reminders, and multi-department routing for sales, service, and parts.
Pre-trained vertical models, template-based agent creation, and plug-and-play SIP integration enable lightning-fast rollout.
11-tab portal with super-admin backend; live agent health, analytics, invoicing, SLA tracking, meeting intelligence, and AI-powered support assistant.
AI agents now make outbound calls — retention campaigns, appointment reminders, dormant lead reactivation, and ringless voicemail at scale.
Housing association vertical agent handles emergency gas/flood/electrical triage, repair scheduling, antisocial behaviour reporting, and vulnerable resident safeguarding.
First full-stack ISP AI engagement; white-label multi-tenant architecture proven across three operational domains.
Real-time metric querying, threshold alerting, and capacity trending — works with existing Zabbix, Grafana, and Prometheus deployments.
RETAIN, PREDICT, COACH, RECOVER — four operational scenarios playable end-to-end in the browser, showing agents working together.
Silicon Biztech Limited completes compliance preparation; company hiring globally for AI engineers, solution architects, and delivery leads.
24/7 emergency triage, appointment booking, compassionate call handling — first non-telco vertical AI agent product.
Published as an interactive React tool — hover any system or data domain to see how they connect across the full ISP operational stack.
SENTINEL, CARTOGRAPHER, PULSE, PATCHER, COACH, ANALYST, ORACLE, NAVIGATOR — each purpose-built for a specific ISP operational workflow.
12 BSS/OSS modules, unified data model, maps to your existing ISP stack — not SaaS, you own it.
Vigil detects and predicts — NexOps remediates automatically — zero manual NOC intervention across 6 operational scenarios.
SOC 2 is in progress and ISO 27001 certification is in progress. GoZupees is building the security posture regulated industries ask to review.
Vendor-neutral thought leadership shared with PE portfolio CTOs; covers SaaS replacement economics and total cost of ownership analysis.
Two-path strategy deployed: S3 batch analytics immediate, real-time SIP media forking planned next.
Branded HTML tool enables CTO-level conversations with live CAPEX recovery modelling, scaling scenarios, and cost comparison analytics.
SIP Backchannel integration path proven — AI agents can now be inserted into existing enterprise contact centre call flows without platform migration.
Multiple AI agents coordinate on a single customer journey — voice hands to chat, routing hands to specialist, all sharing context seamlessly.
90-day implementation framework for enterprises running scattered AI pilots — governance, strategy, deployment, and training in one programme.
REST API and GraphQL integration enables voice agents to look up device status, trigger config backups, and initiate device reboots via conversational commands.
Every call loads the customer's full context dynamically — no two conversations are handled the same way.
SOP ingestion, troubleshooting via voice and chat, smart escalation — deployed with a UK fibre network operator.
Graph RAG technology connects concepts, people, and processes across siloed systems — the foundation layer for every enterprise AI initiative.
Carrier-agnostic SIP integration means enterprise clients can deploy AI voice agents without migrating from their existing telephony provider.
New communication channel opens AI-powered customer service to WhatsApp's 2 billion users with session management, multi-turn conversations, and 24/7 availability.
Machine learning-powered alarm correlation, root cause analysis, and outage prediction — detecting faults before they impact customers.
Standalone product identity for GoZupees' network automation platform — workflow bots, order decomposition, VNF lifecycle management, and proactive remediation for telecom and ISP operations.
Fully integrated with legacy CRM; handles payment processing, retention offers, and compliance disclosures — all via conversational voice AI.
Post-call transcription, compliance scoring, churn detection, and agent coaching — analysing 100% of calls, not the industry-standard 2% sample.
Production-grade Kamailio SBC with automatic failover, topology hiding, and white-label capability for telecom AI voice service delivery.
Voice, chat, and intelligent dashboard solution delivers projected 74% cost reduction versus human agents, with ROI-positive economics within 6 months.
Industry-first empathy-driven AI agent manages motor, home, and pet insurance interactions across 7+ query categories with conversational — not IVR — intelligence.
Joint go-to-market positions GoZupees as the AI engine layer for enterprise telco and financial services accounts across the UK and internationally.
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